Pharmacists – British Columbia

Pharmacy and Customer Service

• Acknowledge all customers approaching the Pharmacy, offer assistance promptly and in a courteous and professional manner
• Provide counselling on prescriptions, over the counter/behind the counter products and all health related issues, including but not limited to indications, contra-indications, adverse effects, drug interactions and dosage
• Ensure accuracy and appropriateness of all prescriptions dispensed
• Communicate with other health care professionals within the circle of care to provide optimal customer care
• Maintain all records required in accordance with legislation, standards of practice, and policy, i.e. customer records, narcotic and controlled drug records
• Promote health and wellness and educate customers and as appropriate, engage with customers both in and outside the store through community events, clinics etc.
• Provide timely and positive resolutions to customer needs and requests from other healthcare providers
• Promote Pharmacy campaigns, programs and services as appropriate Workflow and Inventory Management
• Control access to the dispensary with respect to inventory and patient confidentiality
• Review and maintain Workflow Queues on a daily

Operations

• Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy
• Identify and report business-building opportunities, both internally and externally, and action where appropriate